At Chatib.One, we strive to provide a seamless and enjoyable chat experience for all our users. Since our platform primarily offers free chat services, refunds are generally not applicable. However, for any paid features or premium services, we have outlined our refund policy below.
1. No Refunds for Free Services
Our core services, including chat rooms and general site access, are completely free to use. Since no payment is required for these services, refund requests do not apply to free features.
2. Refund Policy for Paid Services
If Chatib.One offers premium features, subscriptions, or any other paid services, refunds may be considered under the following conditions:
- If you experience technical issues preventing access to a paid feature (and our support team cannot resolve the issue).
- If you were wrongfully charged due to a billing error.
- If a paid service is permanently discontinued before the end of the subscription period.
3. Non-Refundable Situations
Refunds will not be granted in the following cases:
- Change of mind after purchasing a service.
- Partial usage of a subscription or premium feature.
- Violation of our Terms of Service, resulting in an account suspension or ban.
- Refund requests made beyond 7 days from the purchase date.
4. How to Request a Refund
If you believe you qualify for a refund, please follow these steps:
- Contact our support team at [email protected] with your payment details and the reason for your request.
- Our team will review your request and respond within 5-7 business days.
- If approved, refunds will be processed to the original payment method within 7-14 business days.
5. Changes to Our Refund Policy
We reserve the right to update or modify this refund policy at any time. Please check this page periodically for any updates.
6. Contact Us
For any questions or refund-related inquiries, please reach out to:
📧 Email: [email protected]